We understand that plans can change unexpectedly, and we want to ensure that our cancellation policy is fair to all our guests. As such, we have implemented a clear and concise cancellation policy for our property.
When you make a reservation with us, full payment is required at the time of booking. If you need to cancel your reservation, we kindly ask that you do so at least 30 days prior to your confirmed arrival date. If you cancel more than 30 days in advance, we will refund your payment, less a $35 cancellation fee.
However, if you need to cancel within 30 days of your confirmed arrival date, we will refund 50% of your payment. We hope that this policy provides you with the flexibility you need while still allowing us to maintain our high level of service.
If you need to cancel your reservation, please contact us as soon as possible to begin the process. We will be happy to assist you and provide you with a confirmation of the cancellation number. It is important to keep this number for verification purposes, and it is your responsibility to ensure that you have received the confirmation. Thank you for your understanding of our cancellation policy, and we look forward to hosting you at HTR Niagara in the future.
If you have any questions, please contact our staff at (716) 773-7600.