We understand that plans can change unexpectedly, and we want to ensure that our cancellation policy is fair to all our guests. As such, we have implemented a clear and concise cancellation policy for our Door County property.
If you need to cancel your reservation, we kindly ask that you do so at least 30 days prior to your confirmed arrival date. If you cancel more than 30 days in advance, we will refund your deposit less a $35 cancellation fee.
However, if you need to cancel less than 30 days prior to your confirmed arrival date, we will refund 50% of the total cost. Please note that refunds may take 7-14 business days to process.
We offer multiple ways to cancel your reservation, including online, over the phone, via email, or in person. Once you cancel, you will receive a confirmation of the cancellation number. It is important to keep this number for verification purposes, and it is your responsibility to ensure that you have received the confirmation. Thank you for your understanding of our cancellation policy, and we look forward to hosting you at Door County in the future.
If you have any questions, please contact our staff at (920) 868-3278.