We understand that plans can change unexpectedly, and we want to ensure that our cancellation policy is fair to all our guests. As such, we have implemented a clear and concise cancellation policy for our property.
When you make a reservation with us, full payment is required at the time of booking. We accept MasterCard, Visa, Discover, American Express, or Cash for your convenience. If you need to cancel your reservation, we kindly ask that you do so at least 30 days prior to your confirmed arrival date. If you cancel more than 30 days in advance, you will incur a $35 cancellation fee. However, if you need to cancel within 30 days of your confirmed arrival date, you will forfeit 50% of your deposit. We hope that this policy provides you with the flexibility you need while still allowing us to maintain our high level of service.
Please note that we do not offer refunds for unused nights in the event you choose to leave before your reserved stay is over. We appreciate your understanding of this policy.
If you need to cancel your reservation, please contact us as soon as possible to begin the process. We will be happy to assist you and provide you with a confirmation of the cancellation number. It is important to keep this number for verification purposes, and it is your responsibility to ensure that you have received the confirmation. Thank you for choosing HTR TX Hill Country, and we look forward to hosting you in the future.
If you have any questions, please contact our staff at (830) 367-5566.