What is Black Hills’ cancellation policy?

We understand that plans can change unexpectedly, and we want to ensure that our cancellation policy is fair to all our guests. As such, we have implemented a clear and concise cancellation policy for our property.

We require full payment upon booking and have implemented a 30-day cancellation policy. If you choose to cancel your reservation via email 31 days or more before your confirmed arrival date, a $35 cancellation fee will be retained, and the remaining deposit will be refunded to you. However, if you choose to cancel via email 30 days or less prior to your arrival, 50% of the total booking will be refunded.

Please note that no-shows will be charged for the full reservation and early departures are non-refundable. All cancellations must be received via email and a cancellation confirmation will be sent to you via email as well. Please ensure that you receive this confirmation and understand that no cancellations will be accepted via telephone.

If you have any questions, please contact our staff at (605) 342-5368.