Have Questions About Your Stay? We Got You.
Our Kerrville, TX campground experienced a catastrophic flood event as a result of recent storms affecting the Hill Country region. The safety and well-being of our guests and staff remain our top priority. We are devastated by the impact and grateful for the swift action of our team and emergency responders.
No, the campground is closed until further notice. Our team remains on site, actively supporting guests, families, and the community during ongoing search and recovery efforts.
All reservations through December 31, 2025 will be automatically canceled and refunded in full. There is no action needed on your part, our team is working diligently to get these refunds completed.
Our team is actively processing refunds in the order they were booked. Please allow up to 14 business days for the refund to appear in your original form of payment. If you haven’t received it after that time, please contact us at [email protected]
Thank you for your kindness. At this time, local authorities and major organizations are leading search and rescue operations. As efforts shift to recovery, we’re working on ways to support our team and the Kerrville community, including partnerships with trusted local organizations.
Two local organizations currently mobilizing relief efforts include:
We’re deeply grateful to the many guests who’ve expressed interest in donating their refunds. At this time, we encourage you to donate directly to a verified relief organization of your choice. Your generosity means the world to the communities impacted.
Two local organizations currently mobilizing relief efforts include:
At this time, we are not accepting new reservations or rescheduling. We will be in touch with guests when we have more information.
Please email us at [email protected]. We are responding as quickly as possible, but appreciate your patience as we navigate high volumes of requests and assist in ongoing recovery efforts.
Families with missing loved ones looking for the most accurate and up-to-date information, should contact:
- The Reunification Intake Line at 830-257-8181
- The American Red Cross at 1-800-RED-CROSS (1-800-733-2767)
Officials advise the public to follow the Kerr County Sheriff’s Office and City of Kerrville Facebook pages for updates.
Thank you for your kindness and generosity. We will be sharing options for supporting our team and the greater Kerrville community as we have them.
Two local organizations currently mobilizing relief efforts include:
HTR TX Hill Country